According to data from the Portal da Queixa, Public Institutes continue to receive the highest number of complaints, with 59% of all reported issues, reflecting a 14.7% increase compared to the same period last year. Public Administration follows, accounting for 17.7% of the complaints.
Other notable targets of complaints include city halls (13.1%), Social and Social Security Services (6.7%), and regulatory bodies, which received 1.7% of the complaints. The Police, Emergency, and Fire services contributed to 1.3% of the complaints, while Municipal Management Companies accounted for 0.6%.
The data also reveals which institutions were the most frequently mentioned in complaints. Leading the list is the Institute of Mobility and Transport (IMT), which received 32.2% of the complaints. The Migration and Asylum Integration Agency (AIMA) came in second with 13.9%, while the Institute of Housing and Urban Rehabilitation (IHRU) rounded out the top three with 4.9%.
Here’s the breakdown of the institutions with the most complaints:
- IMT (Public Institutes) – 32.2%
- AIMA (Public Institutes) – 13.9%
- IHRU (Public Institutes) – 4.9%
- Tax and Customs Authority (Public Administration) – 4.9%
- Social Security (Social and Social Security Services) – 4.8%
- Ministry of Education (Public Administration) – 3.7%
- National Health Service (Public Administration) – 3.6%
- Employment and Professional Training Institute (Public Institutes) – 2.9%
- Lisbon City Council (Municipal Chambers) – 2.9%
- Institute of Records and Notaries (Public Institutes) – 2.0%
The analysis highlights the continued prevalence of complaints in the public sector, with Public Institutes leading the charge.
